Job Title: Head of Relationship Management
Who are we recruiting for?
We are currently seeking a dynamic and qualified Head of Relationship Management for our esteemed client in the Maritime sector based in Singapore. This award-winning organization is at the forefront of innovation, providing cutting-edge technology solutions to both Ship owners/managers and their extensive supplier network.
What will you be doing?
As the Head of Relationship Management, you will play a crucial role in executing the Enterprise Account Management strategy, aiming to maximize the life-time-value (LTV) of accounts. Key responsibilities include:
- Establishing strong relationships with customers, emphasizing the value advanced technology brings to procurement and technical departments.
- Ensuring thorough understanding and effective communication of customer needs across all stakeholders.
- Securing renewals and exploring opportunities for up-selling or cross-selling to fulfill the account’s revenue potential.
- Managing Relationship Management executives to deliver exceptional value to customers.
Responsibilities & Duties:
Your role will encompass various responsibilities and duties to drive the success of Enterprise Account Management:
- Managing overall Enterprise account plans, keeping them updated and aligned with client expectations.
- Overseeing adoption for Inventory of Hazardous Materials (IHM) and invoicing processes.
- Analyzing Buyer and Supplier subscription revenue to identify growth opportunities.
- Monitoring and reporting Buyer Net Promoter Score (NPS) to gauge customer satisfaction.
- Supervising Buyer reporting and analytics projects for continuous improvement.
- Mentoring and developing Relationship Managers, providing guidance on client engagement.
Are you the ideal candidate?
To be successful in this role, the ideal candidate will possess:
- A Bachelor’s degree in Business Management, Finance, or a related field.
- Extensive knowledge of the Maritime sector.
- 5+ years of proven leadership experience in a senior Relationship Management role.
- Strong client relationship management strategies.
- Strategic thinking ability to translate organizational goals into actionable plans.
- Excellent communication skills with the ability to articulate design decisions and rationale.
- Proven experience in a client-facing role.
- Proficiency in using CRM software and other relevant tools.
What’s in it for you?
Joining our client’s team presents a unique opportunity for personal and professional growth. Along with a competitive salary, the successful candidate will benefit from:
- Exciting growth opportunities within the organization.
- Attractive pension and bonus schemes.
- A vibrant company culture that values determination, creativity, and success.
“Who are we?”
Executive Integrity is a global executive search and recruitment consultancy specializing in talent within the Maritime and Renewable Energy sectors. We contribute a portion of our profits to Renewable World, a charity dedicated to developing affordable and innovative renewable energy solutions for poverty-stricken communities.