Customer Success Manager

Job Title: Customer Success Manager

Location: Singapore

Who are we recruiting for?
An award-winning global leader in maritime software solutions, dedicated to delivering unique, cutting-edge digital tools that improve safety, efficiency, and sustainability across the industry.

What will you be doing?

• Acting as the primary contact for APAC-based clients using innovative fleet management and digital logbook solutions.

• Building strong, assured partnerships with stakeholders and ensuring their goals are successfully met.

• Leading inspired onboarding journeys and delivering creative training to maximise adoption.

• Collaborating closely with internal teams to improve products and deliver brave, customer-focused solutions.

• Identifying opportunities for growth through value-driven cross-selling and upselling.

Are you the ideal candidate?

• Degree in Maritime Studies, Engineering, Business, or related field (preferred).

• Qualified professional with experience in customer success, account management, or maritime technology.

• Strong analytical mindset with the determination to turn complex data into actionable insights.

• Excellent communicator with the confidence to engage at all levels.

• Motivated, proactive, and focused with knowledge of the APAC maritime sector (desirable).

What’s in it for you?

• A vibrant and supportive team culture where creativity and determination are valued.

• Strong career development opportunities in a growing global business.

• Competitive salary, bonus potential, and assured progression.

• Opportunities for international travel and industry event participation.

• A refreshed work-life balance supported by flexible practices.

Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.