Application Support Consultant

Job Title: Application Support

Location: Watford, UK

Who are we recruiting for?

A well-established and fast-growing ERP software provider with over 30 years of success delivering business-critical solutions to customers worldwide. This organisation supports more than 2,500 businesses across accounting, supply chain, CRM, e-commerce, and business intelligence functions.

Recognised multiple times in the Deloitte Fast 50, the company is known for its strong culture, long-tenured workforce, and commitment to employee development. This role sits within the Customer Success Office, a team central to ensuring customers achieve maximum value from their ERP investment.

What will you be doing?

• Providing application support to customers using a broad ERP platform covering Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain modules

• Responding to technical and operational queries, documenting issues, and driving them through to resolution

• Troubleshooting system behaviour and identifying optimal solutions across varied business scenarios

• Translating customer business requirements into clear technical understanding

• Working closely with internal teams to deliver a high-quality customer support experience

• Managing multiple support requests while maintaining strong customer communication and satisfaction

Are you the ideal candidate?

• A strong interest in technology with a logical, methodical approach to problem solving

• Comfortable working independently while also collaborating as part of a wider support team

• Confident communicator with a friendly, empathetic customer-focused manner

• Able to work under pressure and manage customer expectations effectively

• Experience with ERP, accounting, or business management software or

• A degree or qualification in Computer Science, Accounting, or Business or

• Strong financial and management reporting knowledge with solid commercial awareness

Desirable (but not essential – training provided)

• Working knowledge of databases such as SQL Server or MySQL, including basic SQL scripting

• Familiarity with tools and technologies such as FTP/SFTP, SSL certificates, REST or SOAP APIs, Postman, SoapUI, Excel, and CSV files

• Exposure to third-party integrations, EDI, logistics, warehouse management, CRM, e-commerce, or BI systems

• Experience supporting accounting or ERP platforms in a customer-facing environment

What’s in it for you?

• Competitive salary and benefits package

• Private healthcare

• Flexible working arrangements to support work-life balance

• Pension contribution of up to 3%

• Exercise reimbursement (gym, golf club, or similar)

• 25 days annual leave plus UK bank holidays

• A strong social culture with regular events, activities, and team initiatives

• Long-term career development within a stable, people-focused technology business