Job title: Regional Customer Success Manager
Location: Singapore
Who are we recruiting for?
A pioneering, award-winning international software business powering efficiency and safety in maritime operations. With almost four decades of success, this innovative industry leader continues to transform how global shipping companies manage their assets.
What will you be doing?
- Full ownership of a vibrant APAC customer portfolio, delivering assured value and inspiring adoption of a unique flagship fleet management platform
- Leading and facilitating engaging Quarterly Business Reviews, roadmap sessions, and renewal readiness meetings with motivated enterprise clients
- Shaping improved support experiences by managing and developing a strong regional Customer Success team, ensuring world-class standards
- Acting as the creative senior customer advocate for APAC, collaborating cross-functionally to unlock further value and growth for all stakeholders
- Driving brave, proactive customer health management through data, root cause analysis, and focused value realisation initiatives
Are you the ideal candidate?
- Qualified with 5+ years’ proven leadership success in Customer Success, Professional Services, or Support (SaaS, maritime or ERP/EAM strongly preferred)
- Strong background in enterprise software, adoption best practices, and service operations management
- Brave communicator with assured stakeholder engagement skills across all levels
- Demonstrated track record of improved customer retention, outcome ownership, and issue resolution
- Experience in APAC markets, ideally with maritime or asset management software
What’s in it for you?
- Join a successful, determined, and growth-focused culture leading a regional portfolio with global reach
- Work with inspired, motivated, and supportive industry winners and innovators
- Competitive salary package + performance bonus
- True hybrid of professional challenge, creative autonomy, and assured impact
- Vibrant company culture with opportunities for learning, progression, and international exposure
- Childcare vouchers, private healthcare, and world-class training
- Opportunity to shape industry best practice and make a difference in sustainable maritime operations
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.
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