Customer Success Manager

Job Title: Customer Success Manager, North America

Location: Preferred in Atlanta, GA; remote positions available within the Eastern Time Zone.

Who are we recruiting for? We are on the hunt for a motivated, unique, and successful Customer Success Manager to join the North American team of our client, an award-winning provider of procurement analytics solutions. Leveraging advanced AI and machine learning technologies, they empower procurement and sourcing professionals with a suite of spend visibility, supplier/risk management, and savings analytics tools. This role is crucial in ensuring that their customers not only realize but exceed their strategic sourcing capabilities.

What will you be doing?

• Maximizing value realization for customers using leading two respective procurement related platform solutions.
• Defining and tracking success metrics to ensure customers achieve their strategic objectives.
• Ensuring high customer satisfaction through effective solution adoption, stakeholder engagement, and support service level monitoring.
• Leading business reviews and engagements in line with the client’s customer engagement strategy to build strong, successful partnerships.
• Driving business growth by identifying expansion opportunities, fostering customer advocacy, and supporting sales and marketing initiatives.
• Contributing to organizational growth through active participation in continuous improvement processes.
• Reporting and managing performance creatively using team tools and processes, exemplifying excellence in customer success management.

Are you the ideal candidate?

• Possess a proven track record in delivering measurable value in Procurement, Procurement Consulting, or Procurement Digitalization.
• Have a strong affinity for digital solutions and data, complemented by exceptional client-facing skills.
• Be a determined multi-tasker, focused on achieving objectives with a creative approach to problem-solving.
• While previous experience in Success Management is highly regarded, we are open to training a qualified procurement professional for the role.
• Knowledge of our client’s products is a significant plus, though not mandatory.

What’s in it for you?

• A competitive salary commensurate with experience, in a full-time, salaried position.
• Comprehensive benefits package, addressing a wide range of personal and professional needs.
• Professional growth opportunities, including training and development programs.
• Limited travel requirements (<20%), promoting a healthy work-life balance.
• The chance to join a vibrant team, committed to making a significant impact in the procurement analytics field.

Who are we? Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world, focusing on talent within the Maritime and Renewable Energy sectors. We dedicate a proportion of all our profits to Renewable World, a charity developing affordable and innovative renewable energy solutions for communities in need.