Service Coordinator Contracts

Location Rotterdam
Discipline: Ship Management
Job type: Permanent
Salary: Competitive salary + benefits.
Contact name: Paul Lever

Contact email: paul.lever@executive-integrity.com
Job ref: BBBH623_1673254576
Published: 21 days ago
Expiry date: 08 Feb 2023 23:59

Who are we recruiting for?


Our client is globally known as an important specialist in Satellite and Radio communication,
Navigation, Automation and Observation systems for various maritime users in the shipping industry. For
every conceivable electronic function on board, we offer innovative, efficient solutions by supplying,
installing and integrating advanced and high-tech equipment.
In addition, we guarantee fast and efficient service through a worldwide network of branches and agents
along the world's major shipping routes.

What will you be doing?


For our office in Rotterdam we are looking for a Service Coordinator Contracts.
As a Service Coordinator Contracts, you are the single point of contact for contract
customers for Sales and Service. You are responsible for the carry out of repairs, trouble shooting,
installation, service on navigation and communication (NavCom) equipment on marine vessels of various
specifications for contracts customers. Your goal is to achieve the highest levels of quality and customer
satisfaction while conducting repairs, trouble shooting, installation, service on NavCom equipment.
You will report to the Contract Coordination Team Lead.

Are you the ideal candidate?


* Responsible for assigned contract clients
* Responds to clients' request for quotation, verifies the scope of work is within the contract and
billable and assesses the Beyond Economical Repair (BER) condition.
* Sends a quote to the client according to the specific signed contract conditions and obtains
agreement from the customer
* Monitors the agreed delivery of parts and services as per contract
* Arranges the service in a Radio Holland port in accordance with the ship's schedule
* Arranges the pre-delivery of spare parts from Radio Holland warehouses when the service delivery
is outside the Radio Holland gate
* Works with Contract Support (Finance) to close contracts service orders at the end of the month
* Sends service report to customer
* Adds costs plus bookings for billable work
* Assists with attendance disputes
* Checks incoming invoices (WhiteVision)
* Provides contract support
* Maintain ship list (vessels purchased or sold) and equipment list (serial numbers, software versions,
expiration dates) in the system
* Familiar with Maintenance Reporting in Cognos
* Visits customers with Business Development Manager
Skills / Abilities
* You can deal well with ad hoc situations and the dynamics of the maritime sector
* You are familiar with contracts
* You are IT savvy
* You have strong communication and collaboration skills
* Good customer focus
* You are service minded and not afraid to take responsibility
* You are strong in problem solving
* Fluency in both Dutch and English in word and writing
Work Experience
* Minimum of 2 years of experience in similar job in customer services environment (24/7
environment)
* Track record of having worked in a technology driven industry preferrable in ship building (new
build, retrofit), oil and gas (rigs, refineries) or navy-related industries
Education
* Bachelor in Business Administration/Electronics Engineering or other engineering discipline
Our Offer
We offer an attractive compensation package matching your skills and experience, including a laptop and
telephone and a chance to work in a team of like-minded professionals.

Whats in it for you?

Competitive salary + benefits.

Who are we?

Executive Integrity is a global executive search and recruitment consultancy with a focus in the Maritime and Renewable Energy sectors for a more sustainable world. We donate a proportion of our annual profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.

Every placement we make, we plant a tree with the National Trust.