Customer Success Manager Europe

Location Greece
Discipline: Marine Digital
Job type: Permanent
Salary: £Negotiable
Contact name: Simon Grant

Contact email:
Job ref: 157_1624629787
Published: 5 months ago
Expiry date: 11 December 2021

Job title: Customer Success Manager Europe

Location: Greece, Germany, or UK.

Who are we recruiting for?

Our client is at the forefront of Digitisation in the Shipping Industry. Their Platform combines deep domain expertise with cutting-edge data science to enable better business decisions in Shipping.

An outstanding culture with the core belief that their solutions are accelerating the drive to decarbonise the shipping industry.

What will you be doing?

  • Manage regional CX team & drive transformation of regional team from paper to digital navigation data (skills, workflows, scalability)

  • Contribute to achievement of revenue & EBITDA targets through up-/cross-selling and support to Sales

  • Ensure regional team performance withing given KPIs such as but not limited to time, cost, quality of service, etc. to create customer loyalty through service delivery

  • Identification & Realization of up-/cross-selling opportunities to support revenue/EBITDA targets

  • Ensure/Provide Sales Support in quotations, bids and tender phase

  • Prepare and support roll-out of solutions to customers

  • Resolve customer claims (on orders, deliveries, etc.) with relevant int./ext. stakeholders

  • Contribute to business process definition/improvement P&N focused on digitization & automation

  • Support product development through structured collection/evaluation of client & team feedback

  • Assist Support in efficient and timely resolution of customer issues

Are you the ideal candidate?

  • Nautical, IT, engineering, or business degree (or similar education)

  • Proven track record on team management and ENC/navigation data processing and management

  • Organized, structured and self-reliant approach to daily work and team management

  • Customer focused approach in daily work and when creating new workflows and processes

  • Experience and willingness to manage & lead an international team daily and in change management

  • IT-savvy with basic understanding of server setups, public/private key encryption, ENC data management

  • Experience in the maritime industry

  • Effective communication skills at all levels and cultures

  • Good presentation skills including common tools used

What's in it for you?

  • Competitive Salary

  • Excellent Benefits

  • Outstanding company culture

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give 1% of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.