Customer Success Manager

Location Germany Township
Discipline: Marine Digital , Ports and Logistics
Job type: Permanent
Salary: Market leading package
Contact name: Maria Whitmarsh

Contact email: maria.whitmarsh@executive-integrity.com
Job ref: BBBH610_1673003949
Published: 24 days ago
Expiry date: 05 Feb 2023 23:59

Job title: Customer Success Manager

Location: Europe

Who are we recruiting for?

Executive Integrity is delighted to have partnered with a niche leading transport visibility management system provider who are specialised in rail and multimodal flows. Bringing innovative technology into an industry who is old school and relies on paper or excel, their product reduces transport costs and the associated carbon footprint enabling a greener, easy to use solution.

What will you be doing?

  • Preparing and conducting the kick-off project and the project progress meetings so the customer can utilise the solution as quickly as possible

  • Being ROI orientated, you analyse customers to optimise their use of the platform so they can get the maximum benefit from it

  • Collecting insights from the customers to pass them on to the product team

  • You take part in the sales process when you detect and qualify opportunities with your customers

Are you the ideal candidate?

  • You have either project management experience or a qualification in project management and at least two years of experience within Customer Success Manager position.

  • You are bilingual in English and French OR German both oral and written

  • You have experience working in SaaS B2B logistics technology companies (TMS is a plus)

  • With a technical bases you understand how to brows a database via an SQL query and how REST API works

What's in it for you?

A market leading bespoke package with an opportunity to join an innovative LogTech supply chain visibility leader.

Who are we?

Executive integrity is a global executive search and recruitment consultancy with a focus in the Maritime and Renewable Energy Sectors for a more sustainable world. We donate a proportion of our annual profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty - stricken communities.

Every placement we make, we plant a tree with the National Trust.